Shipping policy

River Söllner provides its services to you subject to the following conditions. If you visit or shop within this or any of our brands' website, you accept these conditions. please read them carefully. We aim to deliver the product to you at the place of delivery requested by you in your order. We aim to deliver within the time indicated by us at the time of your order but we cannot guarantee any firm delivery dates. You need to keep the receipt of the delivered product in case of future discussions with us about it. We deliver in standard packaging as indicated at the point of sales. Please be aware that additional custom charges and other fees might apply.

Any special packaging requested by you is subject to additional charges. All risk in the product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the product. You must take care when opening the product so as not to damage it, particularly when using any sharp instruments. if you are not available to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier. If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the product to you) accept delivery or collect the product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

  • charge you for our reasonable storage fee and other costs reasonably incurred by us; or
  • no longer make the product available for delivery or collection and notify you that we are immediately cancelling the applicable contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the applicable contract, less our reasonable administration charges.